Neumann Films Posted April 23, 2017 Share Posted April 23, 2017 I cannot stand it when companies behave like Adobe has. First things first, I contacted them in December when we were shooting our video with the GH5 and tried to get some help on the software side of things. It took hours to get past the foreign level of customer service...nothing against it, it is what it is. That level of customer service can't do shit and we all know it. They recite the FAQ page for the most part. Once I finally got to someone that could DO something about the problem, they pretty much said I was out of luck. So I went the long route, I graded in After Effects, clip by clip. I viewed "proxies" on the camera to find the in/out points. I cobbled together a workflow in the time that I had. Now, keep in mind that Adobe HAD, in their possession, 10bit GH5 footage in December. Footage that they knew they would have to prepare for by the time the camera hit customers. They also knew what that date would be. Fast forward to GH5 ship date and the Adobe workflow is still a complete mess. Still, for anyone looking to at least get somewhere, After Effects is an option to get started. Fast forward to today. I updated to the latest Adobe AE and Premiere thinking "Hey, this has to be the GH5 update as it's the normal 2-3 week delay for new cameras and Adobe". Wrong. After Effects, my one solid rock on which I had built my foundation, was pulled out from under me. Now I'm left to transcode using some weird freeware that takes an eternity. The worst part is that the solution is so simple. Just...have real customer service. Don't be so greedy. DJI learned this lesson because people got fed up with shitty customer service. Now, you call DJI and yeah...you wait for a while, but when you get on the phone you're talking to someone that actually knows what they're talking about and can help you out. Have any of you ever browsed the Adobe forums? Are ANY of the questions "answered"? It's like in the US "Office" when Toby from HR reveals that all of the complaints get filed in a big pile and the point of it all is just for people to have a place to vent. Fuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuck that. Fuck that, indeed. All right, back to individually transcoding each clip in Rocky Mountain Movie Converter (...you read that correctly). Quote Link to comment Share on other sites More sharing options...
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