Hans Punk Posted December 28, 2014 Share Posted December 28, 2014 I need help , if any of you have another way to locate Mindaugas . The problem is that my FM leads from the 18th sent but fails to Spain , is turning the world again and again. And from the 23 Mindaugas not answer my emails . Fedex does not give any solution. From what you have explained so far, it sounds like a FedEx issue.FedEx will be able to check your shipment and investigate what is going on. You need to talk to a customer service member over the phone who can put out a call to halt and re-direct your shipment to the correct address. The good thing about FedEx is that they a big company who can (and will) investigate and rectify a problem if you tell them all the details. Over the phone is always much better than email.I imagine Mindaugas may possibly be away for the Christmas period?...I would expect anyone to be slower to contact at this time of year, so I would not panic if you are not getting replies. He won't be able to do anything more than you can in relation to your shipment, it's up to FedEx to rectify.I don't know if this is relevant but my FM delivery had a hand written address that my Fedex delivery guy could not read properly. He got the house number wrong so it kept being returned to my local FedEx depot as 'unoccupied address'. By the time I got FedEx on the phone to investigate - the delivery was delayed by almost a week, making my priority shipping not very cost effective.As a complete wild guess - I wonder if the shipment is being rejected by unclear destination address being displayed on the package? I thought it was all done by barcodes and robots these days, but after my delivery delay was due to a short sighted delivery driver - I've learnt not to underestimate human error. A couple of phone calls to FedEx will get to the root of the problem for sure, worst case scenario you will get a refund on the PayPal or credit card payment you made. Cosimo murgolo 1 Quote Link to comment Share on other sites More sharing options...
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