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eBay's new postage option: "the Global Shipping Program" = A nightmare!


yannis.zach

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I had recently 2 awful experiences as a buyer, with this quite new "shipping+taxes" option (or "Global Shipping Program") that eBay uses:

 

I bought the first item and eBay's shipping company had it for days in their storage place, without never contacting me for delivery. I tried to contact them, and I had to pay for the call €5 (~$6.5), as they charge €1.34 the call, then 0.36/min and they have you waiting for at least 10-12min, without finally accepting your call, with the excuse that the lines are too busy and that you'll have to call later again...

Finally, one day, they came to deliver, but without even ringing my bell, they put it (a signed-for shipment) inside my box...

 

The second one, they never delivered any parcel, but their tracking status indicates that they did delivered to my hands and that they've put my name as the person who received the parcel... When I opened a dispute on PayPal for this, Paypal in dt time, closed the case, with the excuse that they can't help on this and that I have to find a solution with the seller!... In any other similar case, if the seller had shipped via any other carrier, they could ask him to show them (to PayPal) the proof of delivery, asking this from the shipping carrier... If the shipping company couldn't prove that they had my real signature, then the money had to be returned to me. But as this new company is eBay's (so & PayPal's) business, they of course closed their eyes, as they can't blame their own company. SO, I lost $273.76...

 

I will NEVER-EVER buy any item from sellers that they are using this "Global Shipping Program" again! NEVER! I've found though that there are hundreds of others with similar, like mine, problems...

 

If you are selling on eBay and you want to avoid any negative feedback caused by similar cases, never use this option again please.

To be able to do so, please follow this next steps, to block this shipping option from your sales:

Your ebay>>account>>site preferences>>posting and packaging preferences>Offer the Global Shipping Programme, then on the right hand side of the screen change yes to NO and save changes.

 

By the way I have to say that, with this "Global Shipping Program", buyers are paying more on import taxes, than if they had to pay straight to their customs...

 

That's all from me.

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I had recently 2 awful experiences as a buyer, with this quite new "shipping+taxes" option (or "Global Shipping Program") that eBay uses:

I bought the first item and eBay's shipping company had it for days in their storage place, without never contacting me for delivery. I tried to contact them, and I had to pay for the call €5 (~$6.5), as they charge €1.34 the call, then 0.36/min and they have you waiting for at least 10-12min, without finally accepting your call, with the excuse that the lines are too busy and that you'll have to call later again...
Finally, one day, they came to deliver, but without even ringing my bell, they put it (a signed-for shipment) inside my box...

The second one, they never delivered any parcel, but their tracking status indicates that they did delivered to my hands and that they've put my name as the person who received the parcel... When I opened a dispute on PayPal for this, Paypal in dt time, closed the case, with the excuse that they can't help on this and that I have to find a solution with the seller!... In any other similar case, if the seller had shipped via any other carrier, they could ask him to show them (to PayPal) the proof of delivery, asking this from the shipping carrier... If the shipping company couldn't prove that they had my real signature, then the money had to be returned to me. But as this new company is eBay's (so & PayPal's) business, they of course closed their eyes, as they can't blame their own company. SO, I lost $273.76...

I will NEVER-EVER buy any item from sellers that they are using this "Global Shipping Program" again! NEVER! I've found though that there are hundreds of others with similar, like mine, problems...

If you are selling on eBay and you want to avoid any negative feedback caused by similar cases, never use this option again please.
To be able to do so, please follow this next steps, to block this shipping option from your sales:
Your ebay>>account>>site preferences>>posting and packaging preferences>Offer the Global Shipping Programme, then on the right hand side of the screen change yes to NO and save changes.

By the way I have to say that, with this "Global Shipping Program", buyers are paying more on import taxes, than if they had to pay straight to their customs...

That's all from me.


Thanks for sharing! I'll turn it off too. I had noticed that the import charges were too high.
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Import charges are YOUR country's taxes and duties.

 

First of all, my country's customs not always tax my buyings, as many times the parcel just pass ... While with this GSP you always pay B)

It is supposed that they have to give you a receipt of payment for those taxes, but till now and for a total amount of more than €1000 that I have paid to GSP, they never gave me this invoice/receipt of the taxes payment, and they refused to give me everytime I asked for it, and this thing really "smell" ... I have sent emails to GSP for that reason and asked from them a copy of the receipt for the taxes that I paid, but they never replied, while when I needed any other info from them, I always got a reply within 24 hours. That's why I will contact the officials, as this is something like: "You pay for import taxes, but we import your item as non taxable one and we keep that money" ;)

Just my thoughts.

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  • 7 months later...

I had recently 2 awful experiences as a buyer, with this quite new "shipping+taxes" option (or "Global Shipping Program") that eBay uses:

 

I bought the first item and eBay's shipping company had it for days in their storage place, without never contacting me for delivery. I tried to contact them, and I had to pay for the call €5 (~$6.5), as they charge €1.34 the call, then 0.36/min and they have you waiting for at least 10-12min, without finally accepting your call, with the excuse that the lines are too busy and that you'll have to call later again...

Finally, one day, they came to deliver, but without even ringing my bell, they put it (a signed-for shipment) inside my box...

 

The second one, they never delivered any parcel, but their tracking status indicates that they did delivered to my hands and that they've put my name as the person who received the parcel... When I opened a dispute on PayPal for this, Paypal in dt time, closed the case, with the excuse that they can't help on this and that I have to find a solution with the seller!... In any other similar case, if the seller had shipped via any other carrier, they could ask him to show them (to PayPal) the proof of delivery, asking this from the shipping carrier... If the shipping company couldn't prove that they had my real signature, then the money had to be returned to me. But as this new company is eBay's (so & PayPal's) business, they of course closed their eyes, as they can't blame their own company. SO, I lost $273.76...

 

I will NEVER-EVER buy any item from sellers that they are using this "Global Shipping Program" again! NEVER! I've found though that there are hundreds of others with similar, like mine, problems...

 

If you are selling on eBay and you want to avoid any negative feedback caused by similar cases, never use this option again please.

To be able to do so, please follow this next steps, to block this shipping option from your sales:

Your ebay>>account>>site preferences>>posting and packaging preferences>Offer the Global Shipping Programme, then on the right hand side of the screen change yes to NO and save changes.

 

By the way I have to say that, with this "Global Shipping Program", buyers are paying more on import taxes, than if they had to pay straight to their customs...

 

That's all from me.

​I have during the years done about 50-60 successful purchases on Ebay (6-7 with the Global Shipping Program), but I lost all my money (459.5 USD) in the last Global Shipping Program purchase. All info is here:  www.robotikk.com/ebay/

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