Lumix closing pro services on November 30, 2025.

[John Matthews]

I have a bad feeling about this, but does anyone actually use these services? What does this mean for Lumix?

[John Matthews]

I did find a post that said it will still exist, but under the “My Panasonic” name. Maybe because no one was actually using it, they just decided to move the service under the Panasonic brand. Personally, I think they should just get rid of the Lumix name altogether and fully embrace Panasonic. That way, people would immediately know what it’s about and wouldn’t have to think about—or explain—that Lumix means Panasonic too.

[MrSMW]

I had no idea it existed and send my stuff to a place in Paris and a company whose name I forget…

And Panasonic Lumix told me to do this with no mention of these so called pro service so 🤷‍♂️

[TheJay]

I had the LPS Red service included with my GH6 when I bought it new, and unfortunately had to use it the next year when my camera screen started glitching out and eventually died. 
Other than the fast turnaround it was a huge headache and the communication from Lumix Pro Services was terrible. I had to pay out of pocket for shipping both ways, an inspection fee, and then parts and labor. The third party repair facility was great, but there was a glitch in the LPS system showing on their end that my camera wasn't registered even though I had proof on my end. I could never communicate with anyone at LPS efficiently and the email tag back and forth was incredibly slow and nothing was ever resolved and did not get the said warranty coverage. Maybe I'm the only one that has had this issue with them, but then again maybe this is why it's going away.  
 

[John Matthews]

1 minute ago, TheJay said:

I had the LPS Red service included with my GH6 when I bought it new, and unfortunately had to use it the next year when my camera screen started glitching out and eventually died. 
Other than the fast turnaround it was a huge headache and the communication from Lumix Pro Services was terrible. I had to pay out of pocket for shipping both ways, an inspection fee, and then parts and labor. The third party repair facility was great, but there was a glitch in the LPS system showing on their end that my camera wasn't registered even though I had proof on my end. I could never communicate with anyone at LPS efficiently and the email tag back and forth was incredibly slow and nothing was ever resolved. Maybe I'm the only one that has had this issue with them, but then again maybe this is why it's going away.  
 

I've never had a Panasonic really break on me. It did happen to me with an Olympus E-P7. It had faulty IBIS. I sent it in and they eventually replaced it with an E-M5iii (an upgrade). I was super happy. Not it's the same service today. 

[TheJay]

11 minutes ago, John Matthews said:

I've never had a Panasonic really break on me. It did happen to me with an Olympus E-P7. It had faulty IBIS. I sent it in and they eventually replaced it with an E-M5iii (an upgrade). I was super happy. Not it's the same service today. 

Same here, I've always been super happy with the build quality of every Lumix camera I've ever owned.

I am starting to wonder about the GH6 screen and if there is some sort of defect with it because I've seen several other people on various forums mention the same issues I had, and my second body gave me a scare just the other day when the image on the LCD was shifted slightly to the left (back to normal now....) This is exactly how my problems started on my first body and eventually the image wouldn't flip itself to the correct orientation, it would be shifted off center and would flicker every now and then before completely dying. The only thing I could think of at the time was having the camera in some light rain, maybe somehow the weather sealing for the whole screen mechanism isn't great?.. Who knows. 

 

[Davide DB]

5 hours ago, John Matthews said:

I think they should just get rid of the Lumix name altogether and fully embrace Panasonic.

But that way they would have to redesign all the cameras. There is no space for PANASONIC on the front 😜

[Andrew Reid]

10 hours ago, John Matthews said:

I have a bad feeling about this, but does anyone actually use these services? What does this mean for Lumix?

Your post has way too little info for such a big claim.

Closing the services where? France?

How did you find out? on the phone? On Google? On instagram? On the back of some tea leaf?

You know the rules of the internet by now surely...

When you find an URL cut and paste the post into your post about the post.

Otherwise you keep people guessing what the fucking source is.

[John Matthews]

4 hours ago, Andrew Reid said:

Your post has way too little info for such a big claim.

Closing the services where? France?

How did you find out? on the phone? On Google? On instagram? On the back of some tea leaf?

You know the rules of the internet by now surely...

When you find an URL cut and paste the post into your post about the post.

Otherwise you keep people guessing what the fucking source is.

Google "Lumix closing pro services on November 30, 2025." and click "I'm feeling lucky".

Otherwise, https://www.lumixpro.panasonic.com/uk/

Also, everyone with a Lumix pro account received an email... and it wasn't the first. Actually, more than a month old news.

I was just wondering what it could mean for Lumix and Panasonic.

[ND64]

Its equivalent of Nikon and Canon announce they are closing down their NPS and CPS service. Sport shooters, photo journalists, news agencies, would panic. But Panasonic has no dog in that fight, and probably just gave up. 

[MrSMW]

12 hours ago, MrSMW said:

I had no idea it existed and send my stuff to a place in Paris and a company whose name I forget…

Remembered it now, they are called Nikken Techno and are the official repair centre for France for Lumix cameras…or so I was told and guided to by Panasonic France.

Used them twice to date. Very efficient.

[Andrew Reid]

13 hours ago, John Matthews said:

Google "Lumix closing pro services on November 30, 2025." and click "I'm feeling lucky".

Otherwise, https://www.lumixpro.panasonic.com/uk/

Also, everyone with a Lumix pro account received an email... and it wasn't the first. Actually, more than a month old news.

I was just wondering what it could mean for Lumix and Panasonic.

LOL. Why not just say that in the first place then?

[Andrew Reid]

12 hours ago, ND64 said:

Its equivalent of Nikon and Canon announce they are closing down their NPS and CPS service. Sport shooters, photo journalists, news agencies, would panic. But Panasonic has no dog in that fight, and probably just gave up. 

Big markets of sports, journalists, news agencies, they need fast troubleshooting, fast lane repair, and so on.

It does look like Panasonic has given up targeting these customers and will only be focusing on consumers, content creators and enthusiasts with future cameras.

So does that mean no more high-end or pro cameras?

(Could explain lack of S1H Mark II)

[John Matthews]

2 hours ago, Andrew Reid said:

LOL. Why not just say that in the first place then?

Fair point.

[John Matthews]

I will say, all of this is confusing — Sean (of Lumix Live) spent about five minutes talking about Lumix Pro Services just today. Either he’s not aware of what’s going on, or I’ve completely misunderstood. But if he isn’t aware, it really doesn’t look good… and here he is still promoting it while their doors are apparently closing in 25 days. That's communication for you!

[Andrew Reid]

I think it's the beginning of the end for Lumix.