Well, Andrew I sympathize with your experience. As you perhaps know I'm not a professional in the videography profession, but I am a professional in music. I run my own company which sells the musical instruments of my acoustical design and finishing preparations.
Over the years we've constantly had problems with eBay----sellers definitely get the short end of the stick on eBay---the VERY SHORT end. Because we sell so much periodically we have some leverage---but it's always a battle.
Many years ago my first purchase on eBay was a Sony camera---can't recall the model, but it was $1,200.00.
The seller was rated gold standard by eBay rating. But after I paid the $$$ I began to read comments from buyers and it became clear this person was a scammer. I NEVER RECEIVED THE CAMERA. The problem was so bad it ended in a class action suit (which you mentioned) and the seller was incarcerated for fraud.
It took around 2 years for all the legal proceedings. In compensation as being a part of the class action suit I received a grand total of about $150.00 of my original purchase. THAT was my very first transaction on eBay.
Sadder but wiser I still do my utmost with carry on absolutely fair, open, and above board transactions---but dealing with the public, either in my business, or with rotten "Gier über Alles" companies like eBay has really given a eye-opening perspective on human nature, the levels people will stoop to for $$$ or sometimes just from outright meanness.
Is there a solution? Yes, I think there is, but not an international one analogous to eBay. The solution is to sell as locally as possible and KNOW your seller as well as possible. Nothing replaces mutual good will and a sense of fairness. Without those I'm not sure there's any corporate entity that can insure a good experience. But eBay--they don't even try, while they plunder you for exorbitant fees.
It's far from perfect. But I think you may find it better that what sellers routinely experience on eBay.
Once you get into the Adobe Ecosystem, it's hard to leave. Whether it's for application specific plug-ins, like noise reduction or it's seamless integration with Audition and After Effects, switching is a bitch. At least I don't have the ability to do it, without a large time investment which runs against said productivity gains.
Davide DB reacted to tomsemiterrific in Scammed on eBay as a seller and then - scammed by eBay customer services!