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Ty Harper

Litepanels announce extended repair program for Astra series...

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For Litepanels Astra owners out there like myself...

"Litepanels prides itself on the quality and performance of its products. An investigation - following a rise in the number of repair requests for ASTRA lights - found that the performance of the power switch in a limited number of these units did not meet Litepanels demanded quality levels. All units shipped after March of 2018 incorporate a redesigned power board which resolved the issue. Any customer who previously paid for a repair to fix this issue may register for a voucher credit below. This voucher must be redeemed by December 15, 2019. More details will be provided upon registration. Each eligible Astra serial number will need to apply for a single voucher code. If you have any issues completing this form, please email us."

http://go.vitecgroup.com/AstraProgram

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On 9/20/2019 at 5:37 PM, Ty Harper said:

@Ed_David, I seem to remember you being someone who had issues with the Astras (apologies in advance if I'm wrong). Have you tried this program yet?

yup got $600 back!  and a free repair! consumer advocacy works!!!! I reached out to their sales rep about the matter  - I'm not taking full credit, but I reached out and we should all do this about any product if we are not happy with it.

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