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Kevin German

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  1.    Zach Ashcraft reacted to a post in a topic: Nebula 4200 - 5-axis gimbal
  2. Kevin German
    I have tried every single email address that your company has provided. I have posted on Facebook many, many times and I have emailed the addresses provided via the Facebook interactions. NOTHING. I am beginning to lose my patience. Ball is in your court. You can either send me a working replacement, refund or I make it my mission to lead a very public smear campaign against FilmPower. I prefer a working replacement. I really do. But you guys are bringing this on yourself.
  3.    Marco Tecno reacted to a post in a topic: Nebula 4200 - 5-axis gimbal
  4.    NX1user reacted to a post in a topic: Nebula 4200 - 5-axis gimbal
  5.    Zach Ashcraft reacted to a post in a topic: Nebula 4200 - 5-axis gimbal
  6. Kevin German
    Avril Lovin - I received my nebula 4200 Pro in December. It worked just fine at first but then it began to behave erratically. I noticed magnetic metal shavings increasingly coming from one of the gimbal arms. One of their customer service representatives sent out parameter updates and after I installed them, the unit is completely unresponsive. Now one of the arms locks up and will not move. Customer service was responsive for a short while but now they have ceased communication all together. This unit needs to be replaced immediately. I expect instructions for how to get a working gimbal from your company promptly.
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