Kevin German

I have tried every single email address that your company has provided.  I have posted on Facebook many, many times and I have emailed the addresses provided via the Facebook interactions.  NOTHING.  I am beginning to lose my patience.  Ball is in your court.  You can either send me a working replacement, refund or I make it my mission to lead a very public smear campaign against FilmPower.  I prefer a working replacement.  I really do.  But you guys are bringing this on yourself.

Avril Lovin - I received my nebula 4200 Pro in December.  It worked just fine at first but then it began to behave erratically.  I noticed magnetic metal shavings increasingly coming from one of the gimbal arms.  One of their customer service representatives sent out parameter updates and after I installed them, the unit is completely unresponsive.  Now one of the arms locks up and will not move. Customer service was responsive for a short while but now they have ceased communication all together.  This unit needs to be replaced immediately.  I expect instructions for how to get a working gimbal from your company promptly.

Avril Lovin - I received my nebula 4200 Pro in December.  It worked just fine at first but then it began to behave erratically.  I noticed magnetic metal shavings increasingly coming from one of the gimbal arms.  One of their customer service representatives sent out parameter updates and after I installed them, the unit is completely unresponsive.  Now one of the arms locks up and will not move. Customer service was responsive for a short while but now they have ceased communication all together.  This unit needs to be replaced immediately.  I expect instructions for how to get a working gimbal from your company promptly.

Avril Lovin - I received my nebula 4200 Pro in December.  It worked just fine at first but then it began to behave erratically.  I noticed magnetic metal shavings increasingly coming from one of the gimbal arms.  One of their customer service representatives sent out parameter updates and after I installed them, the unit is completely unresponsive.  Now one of the arms locks up and will not move. Customer service was responsive for a short while but now they have ceased communication all together.  This unit needs to be replaced immediately.  I expect instructions for how to get a working gimbal from your company promptly.