Truong Thắng

Andrew, 

I think you just ignore me on purpose. 

Lol, anybody has the same problem ?

No answer ???

I wrote you email, no answer

I post on your facebook, no answer

i ask in forum, no answer

Lol, this must be a joke. I purchased and couldn't use !

By the way, 

My firmware is up to date. 

I am using the newest Canon ultilities also. 

Please look at the pics and tell me what i need to do to solve the issue. 

Hi Ried, 

I bought a new canon 5d4 without Canon Log because i like to shoot my video with AV mode. ( C-log only available in Manual mode).

Then i purchased your EOSHD C-log. When i try to install it (through Canon Ultility 3), it keeps saying " unsupported format file". What can i do ??? 

I think it might be because of the new Canon 1.0.4 firmware. 

Please give me some advice, otherwise i just lost $20 for nothing. Thanks